🔹 1. Free Plan Users
If you are using the Basic (Free) plan, you are not charged any amount. Therefore, no refund or cancellation is applicable for free users.
🔹 2. Paid Plans (Pro / Premium)
Once you purchase a paid plan (Pro or Premium), the service is activated immediately. Since digital services are instantly accessible and non-tangible:
❌ We do not offer refunds for any paid plans once the payment is successfully completed.
🔹 3. Cancellation of Plan
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Users may stop using the service at any time, but no cancellation will result in a refund.
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You can contact our support team to request account deactivation, but the plan amount will not be refunded.
🔹 4. Payment Errors
If you've been wrongly charged, or made a duplicate payment, please contact us within 3 days with proof of payment.
After internal verification, valid cases will be refunded within 7–10 working days via the original payment method.
🔹 5. Change or Upgrade of Plan
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Plan upgrades are allowed (e.g., from Pro to Premium).
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In such cases, you may only be charged the difference.
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No refund is provided if you downgrade or stop using features voluntarily.
🔹 6. Contact for Refund Queries
If you believe a refund is due under exceptional circumstances, please contact:
📧 Email: online@kotapride.com
📞 Phone: 9828036274
📍 Address: 621, Mukesh Plaza, 1st Floor, Dadabari, Kota, Rajasthan – 324009
All refund-related decisions are at the sole discretion of Spectra Next Digital Solutions and shall be final.
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